On this page you will find details on the features of the Simple Microsoft Teams Connector App.
Thanks to this guide you can:
1) Install the app in your Zendesk
2) Allow your agents to start using it
Go to the Zendesk marketplace, search for the app and click "Install".
Choose the Zendesk portal in which to install it and proceed with the installation:
Open a ticket and in the "APPS" panel on the right you will find the new APP to be authorized:
As an Office 365 ADMIN, click "Autorizza la tua app"(Authorize your app)
The Microsoft login will appear where you MUST LOG IN AS A MICROSOFT TENANT ADMINISTRATOR and accept the request for permissions.
If you are not admin of the Microsoft Tenant, you will see a mask like the following:
By clicking on "Approval of the request" a communication like this will arrive by email to your Office365 administrator:
Containing (in the part below) the link to approve the request.
After the app has been authorized in the Microsoft TENANT, the installation process is finished and we can move on to activate each user.
NOTES FOR ADMIN OFFICE 365:
the permissions that are requested are as follows
They are all "delegated" so it means that access to data on Teams takes place ARE in the context of the Teams user who will use the app thus maintaining the same permissions that the office365 user has in the Microsoft tenant.
2. First agent access
Open a ticket and in the APP panel on the right you will find the new app that, the first time, looks like this:
Click on "Accedi"(Login).
Log in to Microsoft with the user you want to connect to Microsoft Teams.